Made with love
32.4 rings as well as some bracelets and necklaces are lovingly handcrafted in Sydney. The parts of other pieces are designed in Sydney, carefully crafted overseas and finally assembled back in Sydney. There may be slight differences, inclusions or minor flaws (eg. small tool marks or uneven surfaces) on jewellery - this is part of the uniqueness of each piece. Please take it into consideration when you are ordering from us, we think it makes each one even more special!
Materials & care
The majority of 32.4 pieces are made out of solid 925 sterling silver with some using solid 9k or 10k gold. We use 18ct 1 micron gold plating, a very high quality that will ensure your piece retains its gold finish and will not 'rub' off. All of our metals are nickel free.
32.4 pieces are precious objects that should be handled with care. In order for your piece to retain its beauty, follow the below care instructions:
- Avoid contact with liquids (salt water, perfume, chemicals, body lotions, chlorine etc)
- Avoid impact with hard surfaces
- Protect from moisture
- Keep away from all sources of heat
- Use a metal jewellery polishing cloth to clean and restore shine
- Store in the 32.4 pouch &/or box when not worn
Orders are processed on business days, which are Monday to Friday. As some pieces are hand crafted, please allow 3-5 working days before orders are sent. Once your order is on its way to you, you will be sent a notification email including the tracking number. If you are in a rush, contact email@example.com to see if your order can be completed faster or is already in stock.
Shipping is free for all you Aussies! We use Australia Post and include a tracking number. We can not guarantee delivery times, however if you live in Sydney you should receive your order within 1 - 3 days. If you live outside of Sydney you should receive your order within 3 - 7 days. If we are out of stock of an item it may be sent from our London studio.
Within United Kingdom:
Orders will be dispatched from out of our London studio for free or AUD$15 with tracking. If we are out of stock of an item it may be sent from our Australian studio.
We ship to all international destinations for free without a tracking number or $15 with a tracking number. You can select which you would prefer at checkout. Please note that if you do not choose tracking, once your order is dispatched it is the responsibility of you and we can not follow it up.
International delivery times outside of the UK are 1-3 weeks. If you have not received your order within this timeframe, please email us your full name and order number and we will investigate on your behalf.
Returns & exchanges
Due to the nature of jewellery, all items with the exception of rings are non-refundable, unless they are faulty (see bellow) or breakage occurs within 3 months of purchase. Exchanges or returns are not offered for change of mind.
Rings may be exchanged for a different size within 10 days from the delivery date. We offer free return shipping for exchanged items (excluding international customers if you choose to have tracking). You’ll just need to cover the postage to send it back to us. The ring/s must be received in original condition - unworn, no scratches/liquid marks and in original packaging. Returned rings not received in their original state will be automatically returned to the customer. 32.4 reserve the right to reject a return if we conclude it is not in a new condition. If you wish to exchange a ring for a different size email firstname.lastname@example.org
There are no returns or exchanges on sale items.
Faulty items / repairs
All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the pieces you purchase from us. 32.4 is happy to replace, repair or refund in the case of a manufacturing (making) fault within 3 months of purchase. If your piece has broken due to a manufacturing fault, the breakage will be assessed and you will be given the option of exchanging for the same value or having the piece repaired or replaced. Normal wear and tear on jewellery is not considered a fault.
32.4 jewellery are delicate pieces that should be handled with care. If you have broken your piece we are more than happy to repair it for you. Repairs will be individually assessed and some may incur a fee.
You can email email@example.com if you believe your piece has a fault or needs repairing.
Cancellation of orders
32.4 may cancel your order if for any reason we are unable to provide you with the Products subject to your order. We will contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
All prices quoted on the Website or pursuant to your enquiry with us are in Australian Dollars (AUD) and include GST. We reserve the right to vary the prices displayed on the Website from time to time without notice to you.
32.4 Gift Cards can only be redeemed on www.thirtytwopointfour.com and are valid for 12 months from date of purchase. Gift Cards not used within 12 months are forfeited and become void.
To redeem the Gift Card enter the code during checkout in the 'Coupon' section.
If you have not used the entire amount of the card, you will be emailed a new code once your order has gone through.
If you would like to check the remaining amount on the Gift Card email firstname.lastname@example.org with subject line ‘Gift card value' and provide the Gift Card code.
By placing your order with 32.4 you are agreeing to the above Terms & Conditions.